Returns and Exchanges
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
If you are dissatisfied with your purchase and the merchandise is unopened, we will be happy to accept a return or exchange it for you if returned within 30 days of your receipt of the product. Original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.
If your order is a gift order and the gift recipient wishes to return or exchange it, they may do so for any reason within 30 days of receipt. It must be returned to us with the outer wrapping intact. Upon our receipt of the returned product, we’ll be happy to give credit for the cost of the item(s) returned and any associated sales tax to the credit card account originally charged. The sender will only be responsible for the return shipping costs. At the time of the exchange request, our Customer Service Department will be happy to help the gift recipient with a replacement order. Please read Return/Exchange Instructions.
Provide us with the following information:
Complete the “Return and Exchanges” form on the back of your invoice and provide us with the following information:
Your mailing address
Your phone number
Order invoice number
What you are returning and why
How you would like us to handle your return or exchange
Please mail the package to the address below. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.
Wolf Records International GmbH
Once your return has been received by us, we will credit you for the returned merchandise and sales tax if applicable.