Privacy Policy

Last updated: 19 June 2026

1. Controller

The controller responsible for this website and online shop is Wolf Records International GmbH, Schoengrabern 134, 2020 Hollabrunn, Austria, email: blues@wolfrec.com.

2. General Information

We process personal data in accordance with the General Data Protection Regulation (GDPR), Austrian data protection rules and other applicable laws. This Privacy Policy explains what data we process, why we process it, how long we keep it and what rights you have.

3. Website Access Data

When you visit our website, technical data may be processed automatically, such as IP address, browser type, operating system, referring page, requested pages, date and time of access and server log data. This processing is necessary for website security, error analysis and reliable operation.

4. Orders and Customer Accounts

When you place an order or create a customer account, we process data such as name, billing and shipping address, email address, phone number, order details, payment status, invoice data and customer account information. This data is necessary to process orders, deliver products, issue invoices, handle returns and meet legal accounting obligations.

5. Payment Processing

Depending on the payment method selected during checkout, payment data may be processed by external payment providers such as PayPal, Stripe, Klarna or other providers shown during checkout. Payment providers process data under their own responsibility where required for payment execution, fraud prevention and legal obligations. We do not store full credit card numbers on our servers.

6. Shipping Providers

For delivery, we may transmit necessary shipping information such as name, delivery address and, where required, contact details to postal, courier or logistics providers.

7. Email Communication and Transactional Emails

We use your email address to send order confirmations, invoices, shipping updates, customer service replies and legally relevant communications. Transactional emails are necessary for contract performance and legal documentation.

8. Newsletter and Marketing

If you subscribe to a newsletter or marketing communication, we process your email address and subscription data on the basis of your consent. You can unsubscribe at any time using the unsubscribe link or by contacting us. We currently use Mailchimp or comparable newsletter tools where activated.

Our website uses cookies and similar technologies. Some cookies are necessary for core shop functions such as basket, checkout, login and security. Other cookies, such as analytics or marketing cookies, are used only where legally permitted and, where required, after consent. You can manage your choices through the cookie consent banner/settings.

10. Analytics, Embedded Content and Third-Party Services

We may use analytics, spam protection, embedded media, payment widgets, social media links or other third-party services where necessary for website operation, security, customer service or marketing. Third-party services may process personal data according to their own privacy policies.

We process personal data on the following legal bases: performance of a contract, compliance with legal obligations, legitimate interests, consent and, where applicable, protection of legal claims.

12. Retention Periods

We keep personal data only as long as necessary for the relevant purpose or as required by law. Order, invoice and accounting data are generally retained for statutory retention periods. Customer account data is kept while the account exists unless legal retention duties require longer storage.

13. Recipients and International Transfers

Data may be shared with hosting providers, IT service providers, payment providers, shipping providers, accounting/tax advisors, legal advisors and authorities where required. Where data is transferred outside the European Economic Area, we use appropriate safeguards such as adequacy decisions, standard contractual clauses or other mechanisms required by GDPR.

14. Your Rights

You have the right to request access to your personal data, rectification, erasure, restriction of processing, data portability and objection to processing based on legitimate interests. Where processing is based on consent, you may withdraw consent at any time with effect for the future.

15. Complaints

You have the right to lodge a complaint with a data protection authority. In Austria, the competent authority is the Austrian Data Protection Authority.

16. Contact

For privacy questions or requests, contact us at blues@wolfrec.com.